Conflict management in the workplace
A conflict can be defined as an ongoing state of hostility between two or more people or groups. Conflict management on the other hand is the short or long-term management process used to resolve issues where either party is being stubborn, inflexible, difficult, or whatever.
In most instances, conflicts between staff members and managers are silent. Staff members do not express their views or feelings of conflict openly in front of their immediate manager and prefer to voice their concerns or bad feelings about their manager to their colleagues, family members or friends. If you are currently facing a conflict situation in your working environment, have you looked at the root cause of this conflict?
There are a number of sources of conflict and here are just a few:
• Poor communication channels.
• Friction between two or more people/departments.
• Friction between employee and manager.
• Lack Job recognition and employee development.
• Lack of support from management.
• Operational changes to business.
• Lack of information.
• Lack of resources.
• Salary negotiation deadlocks.
What a manager should be doing!
The factors above influence conflict situations from occurring. As a manager you should have measures in place to avoid these types of situations occurring. These factors mentioned above are just a few that occur mainly in the business world.
Poor communication channels lead to employees feeling frustrated as changes that occur in the company are not communicated from top to bottom. A poor relationship between employees or managers and employees leads to a feeling frustration amongst the lower ranks which later results in a conflict situation when the employee vents their frustration verbally.
Placing effective quality management processes and procedures in place as well as developing a good relationship with your employees will lessen the risk of a conflict situation occurring.