Creating a Climate of Trust and Positive Expectations
The learning climate is a critical factor, particularly in one-on-one training.
How you plan and prepare sets the tone for the entire process.
Human beings are naturally motivated to learn but the entire issue of emotion cannot be overlooked.
Abraham Maslow places special emphasis on the role of safety in the learning process. He believes that human beings have two sets of needs – one that strives for growth and one that clings to safety.
Safety is an important component to address in creating an environment that meets the learner’s emotional needs.
ETD practitioners must create a climate of trust, openness, security, supportiveness, and mutual respect.
Trust is created by a sequence of events that advances from easier to more complex tasks. Participants learn to trust and feel safe when they are given an opportunity to express themselves without being judged (Vella 1994).
They must feel comfortable to ask questions and make mistakes without feeling stupid or inadequate. People will perform according to what is expected of them, either positively or negatively. The power of expectation alone can influence the behavior of others.
A ETD practitioner can easily communicate positive or negative expectations to the learner through inadvertent verbal and non-verbal messages.
If a ETD practitioner says, “Give it a shot” in a tone of voice that says, “I don’t expect much from you,” there is a great likelihood the learner will perform accordingly and accomplish little.
When we communicate to others our high expectations of them, their self-confidence grows, their capabilities develop, and their accomplishments multiply.