Dealing with special needs
It is important to know what to do and what to say when you are around people with special needs. A rule of thumb is to always be polite. It is good manners to know the right type of language to use during an interaction with a person with special needs. In the following situations, how would you work with special needs persons
Experience with special needs can be invaluable to a receptionist.
No matter what a person’s special need is it is always imperative to recognize the person. Do not ignore them. Some people unconsciously ignore people with
disabilities because they are unsure of what to do. As a receptionist, greet the person with special needs just as you would any other.
Be prepared to shake hands. If someone has limited use of limbs and offers a left hand, use your left hand. If an individual is blind, ask, “Shall we shake hands?”
Then bring your hand to theirs. Be sensitive to language. Avoid using the words handicapped or disability.
If the person is visually impaired, alert them to your approach. Tell them your name and your purpose in approaching them. Always ask permission before
handling a guide dog.
For hearing impaired people, make certain to place yourself in their line of sight. Use short declarative sentences. If the person lip reads speak slowly but don’t exaggerate. Keep hands and other things away from your face while speaking. If an interpreter is present, make certain to speak to the person, not the interpreter.