Emotional intelligence

Emotional intelligence – two aspects

This is the essential premise of EQ: to be successful requires the effective awareness, control and management of one’s own emotions, and those of other people. EQ embraces two aspects of intelligence:

    *Understanding yourself, your goals, intentions, responses, behaviour and all.
    *Understanding others, and their feelings.

Emotional intelligence – the five domains

Goleman identified the five ‘domains’ of EQ as:

    1.Knowing your emotions.
    2.Managing your own emotions.
    3.Motivating yourself.
    4.Recognising and understanding other people’s emotions.
    5.Managing relationships, i.e., managing the emotions of others.

Emotional Intelligence embraces and draws from numerous other branches of behavioural, emotional and communications theories, such as NLP (Neuro-Linguistic Programming), Transactional Analysis, and empathy. By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organizations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.