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First impressions and their importance

First impressions are lasting.
Appearance
Appearance is the first observable characteristic. You want to make certain your appearance works with the role of receptionist and the image of your employer.
With the information you collected above, take some time to describe the kind of apparel that will best suit your work environment.
Remember, it is important to wear the “uniform.” If you don’t, you might not get to play. Ask yourself, “Do my choices of colors, hem length, and necklines say that I belong, I’m a professional, I have taste and judgment?”

Your personal image

Nonverbal cues: Your body, your tone of voice and the words you choose are all indicators of how you feel about something. These are cues others pick up from you.
You may be good at hiding this information, but there are times when it leaks out and you communicate information you did not want to communicate. Where people get into trouble is in the interpretation of the message. They may be correct in saying this person is uncomfortable about rumors about Mr. Smith, but the reason they are uncomfortable may be hidden. Maybe Mr. Smith is being promoted, and though it is good for Mr. Smith, the receptionist is uncomfortable with the change.
We can’t tell people to stop judging, but we can be aware that our messages are being interpreted. Appearance is the first observable characteristic people see. You want to make certain your appearance works with the role of receptionist and the image of your employer.
Manner of communication: You want to include in your personal image the idea that you have the ability to communicate in ways that are effective and appropriate for the situation.
Image

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