Leaders in virtual learning
  
  
  
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Managing The Call

Once the call has been successfully opened, the rest of the call needs to be managed by:
• Asking the right questions
• Actively listening to the other person
• Giving an necessary explanations
• Resolving any complaints or problems
• Being assertive should the need arise.
This means that the sales person must control the process by taking an active part in it.

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