Manner of communication
You want to include in your personal image the idea that you have the ability to communicate in ways that are effective and appropriate for the situation. This includes:
- • Using a voice that is suited to the situation
• Choosing vocabulary that is consistent with your employer’s
• Expectations and your customers’ expectations.
Attitudes are predispositions to people, places, ideas, or judgments and evaluations. A positive attitude toward your customer improves your organization’s image. A negative attitude once detected is difficult to retract. Are you using judgments that could negatively impact your first impression? Be thorough and write down any negative feelings you have for internal or external customers. What could you do to change these feelings?
Cooperation is to associate with another or others for mutual benefit. With
whom do you cooperate well?
Self-confidence is confidence in oneself and in one’s powers and abilities.
Your work space
Whether your workspace is elaborate or simple, it needs to be welcoming to visitors and coworkers. The best way to accomplish this is:
o Keep clutter to a minimum, always putting away books and files and unneeded supplies when you are finished with them Attitudes are predispositions to people, places or ideas—in other words, how you judge or evaluate. Usually people act in accordance with their attitudes. It is important that your attitudes toward your customer are positive. A negative attitude once detected is difficult to retract.
Negative attitudes can harm your employer and in turn, can harm your situation.
A young women who was competent as a receptionist worked in a conservative
business atmosphere. In the beginning she fit in, and her employer was pleased with his choice of the new receptionist. That changed when she began dating someone new. She decided to save time by wearing to work the outfit she wore when dating her new rock band boyfriend. What will her conservative employer’s reaction be to the change in dress? How does her dress impact her employer’s
image? What does her choice of dress say about her priorities? If she wants to save her job, what can she do?
Cooperation is to associate with another or others for mutual benefit.
Self-confidence is defined as confidence in oneself and in one’s powers and abilities.
Arrange your equipment and office furniture in a way that is convenient and will cause the least interruptions Make certain pictures and photographs in your work space are tasteful and support the organization’s image Cartoons and jokes should be in good taste. There is no need to offend anyone