Qualities of a valuable receptionist

    • A talent for solving a wide range of company business problems
    • An aptitude for internalizing the general knowledge of a company’s business
    • The dexterity of adapting the perspective of many individuals
    • Be a good listener; effective communication cannot occur if it is one-sided.
    • Ask questions. Questions suggest interest and the ability to figure out the problem.
    • Offer curiosity. It is a good idea to listen while someone talks about himself or herself. The information gathered can be useful in future interactions.
    • Be sincere. People can tell when they are being manipulated.

Excellent receptionist qualities are middle of the road

    • Staying in the middle allows the customer a comfort zone
    • Too far to one side or the other puts the customer off
    • Everyone wants
    – Cooperation
    – Courtesy
    – Results

The following is a summary of additional qualities of a receptionist:
A talent for solving a wide range of company business problems
When approached with questions, a receptionist:

    • Diagnoses problems
    • Creates the next step

An aptitude for internalizing the general knowledge of a company’s
Business
General knowledge of your company’s business means:

    • Awareness of customers’ and clients’ needs
    • Facts about customers’ expectations
    • A working knowledge of the products and services a
    • company delivers
    • Knowledge of company policies relating to customers and
    • employees
    • Telephone competency
    • Familiarity with the primary software used by the company
    • Knowledge of basic record-keeping principles used by the
    • company
    • How to Be An Outstanding Receptionist
    • A sense of the company or the power distribution within the
    • organization

The dexterity of adopting the perspective of many individuals
A receptionist must be aware of how to:
Analyze the needs of others in the context of the organizations expectation
Image

TRAINYOUCAN NETWORK ONLINE STATUS