TELEPHONE TECHNIQUES

How to give a bad impression on the phone:
• Don’t answer at all.
• Don’t identify yourself or the organization
• Don’t appear to be interested in the customer
• Don’t listen to the customer.
• Don’t inspire confidence
• Leave the customer on hold
• Cut the customer off while transferring them.
• Be rude or condescending to the customer
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TRAINYOUCAN NETWORK ONLINE STATUS