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Voice

When speaking, the following principles apply:
 Speak clearly and slightly more slowly than normal.
 Smile when greeting people
 Speak directly to the listeners, this ensures being heard as clearly as possible•
 Avoid noisy areas – this only serves to further distort voice and makes conversation very difficult
 Use different tones and intonation when speaking
 Take note of mmm, aahhhs could be disturbing
 Emotion in voice is good, it show sincerity
 Silence is an effective way of emphasising information or to get attention

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