What is counselling?

Q it is a special form of communication with an explicit contract
Q it is a confidential and non-judgemental form of helping
Q it is based on the principle of empowerment
Q it is a relationship in which one person helps another
Q it may take place in a group setting, where one person may help several people in a group
Q it entails a special kind of listening called ‘active listening’
Q it is a process which helps people to clarify and address problems
Q it recognises that each person is unique with unique experiences
Q it is guided by theories about the causes of problems, and the methods needed to help
Q it is an activity carried out by trained people.