RECEPTIONIST AND FRONT-LINE

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RECEPTIONIST

AND FRONT-LINE

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course detail

R99

current price

Upskill  the receptionists and frontline personnel to be highly professional.

4 Modules

100% eLearning

12 Months

All browsers.

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Level 3 

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MODULE:

1. YOU ARE THE FACE OF THE ORGANIZATION.
-QUALITIES OF A VALUABLE RECEPTIONIST.
-FIRST IMPRESSIONS AND THEIR IMPORTANCE.
-GREETING VISITORS.
-DEALING WITH SPECIAL NEEDS.
-HANDLING SECURITY AND EMERGENCY PROCEDURES.
-QUALITIES OF VALUED RECEPTIONIST’S CHECKLIST.

2. CUSTOMER SERVICE INTRODUCTION.
-CUSTOMER SERVICE INTRODUCTION.
-WHAT IS A CUSTOMER?
-CUSTOMER CHAIN.
-SELF EVALUATION ON CUSTOMER SERVICE.
-BASIC PRINCIPALS OF CUSTOMER SERVICE.
-CUSTOMER SERVICE IMPORTANCE.
-CUSTOMER SERVICE IMPACT ON YOUR ORGANISATION.
-CUSTOMER SERVICE NEEDS.
-ANNOYING HABITS TO AVOID.
-CONFIDENTIALITY.
-PERSONAL PRESENTATION.

3. TELEPHONE TECHNIQUES.
-HOW TO GIVE A BAD IMPRESSION ON THE PHONE.
-MANAGING FIRST IMPRESSIONS
-MANAGING THE CALL
-USING YOUR VOICE.

4. RECEPTIONIST OVERVIEW: PRACTISE TO BE PERFECT.
-RECEPTIONIST OVERVIEW. PRACTICE TO BE PERFECT.